GoldenCrown Privacy Policy

At Golden Crown, we value your trust and are fully committed to protecting your personal data. This Privacy Policy explains how we, as the operator of GoldenCrown Casino, collect, use, store and safeguard the information you share with us when you register, deposit, play or contact our support team. By using our platform, you agree to the practices described below.

Who We Are

Our GoldenCrown platform is owned and operated by Metlait SRL, a company registered in Costa Rica under number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (licence No. 0000064). Certain Paysafe transactions on our site are processed by Tronabriz Limited, acting as our authorised payment partner. When you play golden crown casino games or use golden crown casino online services, you are entering into an agreement with Metlait SRL as data controller.

Information We Collect

We collect several categories of personal information to provide our services, verify your identity and comply with our legal obligations. Here at GoldenCrown, we gather data directly from you and, in some cases, from third parties such as payment providers and identity verification agencies.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We record identity verification documents, including government-issued photo ID and proof of address, whenever required before a payout.
• We track your deposit and withdrawal history, chosen currencies (EUR, USD, AUD, CAD, NZD or supported cryptocurrencies), and payment method details.
• We monitor your gaming activity, including games played, wagers placed and bonus usage, to manage your golden crown casino account responsibly.
• We log technical data such as IP address, device type, browser and language preferences.
• We store communication records from live chat, e-mail and social channels such as X, Instagram, Telegram and WhatsApp.

Payment and Crypto Data

Our Golden Crown team requires that all deposits originate from a payment account registered in your own name. If you use Bitcoin or another supported cryptocurrency via CoinsPaid, we may request valid identification before allowing you to deposit or bet. We convert crypto amounts using Coinbase Converter rates at the time of the transaction, and we retain records of these conversions to ensure accurate accounting and compliance.

How We Use Your Information

We at GoldenCrown use your personal data for legitimate business purposes connected to operating our casino. Our processing activities include the following.

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity in line with our know-your-customer obligations.
• We use your gaming and financial history to calculate loyalty status, Complimentary Points, cashback percentages and eligibility for bonuses such as our welcome package or Weekends Reload offer.
• We use contact details to send transactional messages, respond to support requests, and, where you have consented, marketing communications about golden crown casino bonuses and promotions.
• We analyse aggregated data to improve our website, mobile app and game selection across providers such as BGaming, Pragmatic Play, NetEnt and Yggdrasil.
• We use your information to detect fraud, prevent bonus abuse, and enforce our one-account-per-household policy across IP address, device, payment method and e-mail address.

Legal Basis for Processing

Our GoldenCrown Casino processes personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. We rely on legal obligation when verifying your identity for anti-money-laundering purposes, and on legitimate interest when preventing duplicate accounts or abusive bonus claims.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties in the following circumstances.

• We share data with payment processors, including Tronabriz Limited and CoinsPaid, to complete deposits and withdrawals.
• We share data with identity verification providers to confirm your age and residency before approving a payout.
• We share data with regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We share limited data with software and game providers, such as Betsoft Gaming, Playtech and Evoplay Entertainment, strictly for the purpose of delivering gameplay and jackpot functionality.
• We may share information with law enforcement where necessary to prevent fraud or comply with a valid legal request.

Restricted Territories and Compliance

Our services are intended for players in Australia, New Zealand, Canada and Germany, and we support English, English (Australia), English (Canada), English (New Zealand), French (Canada) and German locales. We do not accept players from a number of restricted countries, including the United States, United Kingdom, Russia, Belarus and several others listed in our Terms and Conditions. We at GoldenCrown reserve the right to verify your location and may request additional documentation to confirm you are not accessing our site from a restricted territory. Using a VPN to bypass these geographic restrictions is not permitted and may lead to confiscation of winnings.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory record-keeping obligations. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we may lock your account and cancel the withdrawal, though we will retain relevant records for compliance purposes. Golden Crown will delete or anonymise data once retention periods expire, unless a longer period is required by law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@GoldenCrown Casino.com. Our GoldenCrown support agents are available 24/7 via live chat and e-mail, and we offer assistance in English, French and German.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our GoldenCrown systems use encryption and secure servers to safeguard sensitive information, including identity documents and payment details. While we take security seriously, no online platform can guarantee absolute protection, and we encourage you to keep your login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when you play golden crown casino games or browse our site through the golden crown mobile casino app. For more details on how we use cookies, please refer to our separate Cookie Policy.

Children and Age Restrictions

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be terminated immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We recommend that you review this page regularly. Continued use of our GoldenCrown Casino services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team at support@GoldenCrown Casino.com, or connect with us via live chat, X, Instagram, Telegram or WhatsApp. We at Golden Crown are always ready to address your privacy concerns promptly and transparently.