GoldenCrown Terms and Conditions

Welcome to GoldenCrown Casino. These Terms and Conditions govern your use of our website, GoldenCrown Casino.com, and all services we provide. By registering an account, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. We recommend that you read this document carefully before you deposit or play.

Operator Information

Our casino is owned and operated by Metlait SRL, a company registered in Costa Rica under registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold a licence issued by the Tobique Gaming Commission, licence No. 0000064, under which we operate GoldenCrown lawfully. Please note that Paysafe transactions are processed on our behalf by Tronabriz Limited. At GoldenCrown, we have operated since 2019, serving players across Australia, New Zealand, Canada and Germany, in English, English (Australia), English (Canada), English (New Zealand), French (Canada) and German.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at GoldenCrown do not accept registrations, deposits or bets from residents of restricted territories, including but not limited to the United States, United Kingdom, Russia, Ukraine, Belarus, Belgium, Netherlands, Poland, and other listed countries detailed in our restricted jurisdictions list. You must provide accurate, current and complete information during registration, and you agree to update it whenever your details change.

• We require one account per person, household, IP address and payment method.
• We may request identity verification, including a valid government-issued photo ID and proof of address, at any stage.
• We reserve the right to suspend or terminate accounts that provide false or incomplete information.

Deposits and Withdrawals

Our minimum deposit is 20 EUR/USD, 30 AUD/CAD/NZD, or the crypto equivalent, while deposit bonuses require a minimum of 30 EUR/USD or 45 AUD/CAD/NZD. Our Vegas Hero-style variety of banking options is not applicable here — instead, GoldenCrown accepts Visa, Mastercard, Interac, MiFinity, e-wallets, Paysafecard, bank transfer and cryptocurrencies via CoinsPaid, including Bitcoin, Bitcoin Cash, Ethereum, Dogecoin, Litecoin, Tether and Ripple. Deposits must be made from a payment account registered in your own name; third-party deposits will be confiscated and returned to the rightful owner. If you intend to play with Bitcoin, we require valid ID verification before you deposit or place any bets.

Our minimum withdrawal amounts are 30 EUR/USD, 45 AUD/CAD/NZD or the equivalent in cryptocurrency. We only process withdrawals to personal cards issued in a supported country; corporate cards are not accepted. We may, at our discretion, pay out via a method other than the one you requested, and card withdrawals are limited to your net deposits, with any excess paid through an alternative method. Please note that bank transfer payouts in USD are currently unavailable, and bank transfers carry intermediary bank fees of up to €16.

Withdrawal Limits

Our withdrawal limits are tiered according to your total lifetime deposits. Players who have deposited up to $3,000 may withdraw 3,000 EUR/USD (4,500 AUD/CAD/NZD) per day, 10,000 per week and 30,000 per month. Higher tiers apply for deposits between $3,000-$10,000 and above $10,000, as detailed in our banking policy. Wins above $60,000 may be paid in monthly instalments, while progressive jackpot wins are always paid in full and do not count toward these limits. VIP players at GoldenCrown may be granted exceptions to these standard tiers.

Verification and Pending Time

Before releasing any payout, we may require identity verification, including a valid photo ID, proof of address and any additional documentation we deem necessary. If you submit false or incomplete KYC documents, we will refuse the payout and terminate your account. If we are unable to reach you by phone or e-mail within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal. Once approved, cashouts are typically processed within 0 to 48 hours, though actual timing depends on your chosen method and verification status. Crypto payouts are usually the fastest, while bank transfers take approximately 3 business days.

Bonuses and Promotions

At Golden Crown, we offer a range of promotions, including our welcome package: a 100% match up to 1,000 EUR/USD (1,500 AUD/CAD/NZD) plus 300 Free Spins on your first deposit using code CROWN1, a 75% match with code GC75 on your second deposit, and a 50% match with code 50DEP on your third deposit. All bonus and free spin winnings carry a x40 wagering requirement. Our GoldenCrown promotions also include a Highroller Bonus, Crypto Bonus, Wednesday Free Spins, Weekends Reload, Daily Cashback and a Referral Bonus, each governed by specific terms regarding minimum deposits, activation windows and maximum bet limits while wagering.

• We allow one bonus per user, IP address, device, household, address, telephone number, payment method and e-mail address.
• We do not permit stacking of deposit bonuses; only one bonus may be active at a time.
• We cancel any bonus automatically once the balance tied to it reaches 0.05 EUR/USD/AUD/CAD/NZD or less.
• We exclude all jackpot slots, all EGT titles and roughly 60 further games from bonus play.

Our GoldenCrown team monitors bonus abuse closely; a bonus-to-deposit ratio of 70% across 5-9 deposits, or 50% across 10 or more deposits, may result in forfeiture of bonus funds. Cancelling a bonus or selecting "I refused from all bonuses" forfeits the welcome bonus entirely.

Loyalty Program

Our loyalty program consists of ten statuses, from Lucky through to Privilege, each offering an improved comp point exchange rate. You earn Complimentary Points for real-money wagering on slots and other games, and your status upgrades automatically once you reach the required CP threshold. Money obtained from a CP exchange carries a x5 wagering requirement. Please note that players from Sweden are excluded from our loyalty program and comp point exchange, as well as from bonuses, promotions and the VIP program more generally.

Fair Play and Game Providers

GoldenCrown features more than 6,990 slots and over 10,000 games in total, supplied by leading studios such as BGaming, Playtech, Yggdrasil, Betsoft Gaming, Booming Games and many others. Our live casino, powered by providers including Winfinity, Live Vegas and Reevo, offers blackjack, roulette, baccarat, poker, game shows and crash games. We also provide table games, crash games, lottery, wheels of fortune and continuous tournaments. Bonus wagering contribution is 100% for slots and 5% for table games, live casino, lottery and other game types.

Responsible Gambling and VPN Use

We at GoldenCrown are committed to promoting responsible gambling and encourage you to set deposit and loss limits where available. We do not permit the use of VPNs or similar tools to bypass our geographic restrictions; doing so may lead to confiscation of your winnings and termination of your account.

Customer Support

Our support team is available 24/7 via live chat and e-mail at support@GoldenCrown Casino.com, in English, French and German. You can also reach us through our social channels on X, Instagram, Telegram and WhatsApp. If you have questions about your account, a withdrawal, or any of our GoldenCrown promotions, our team is always ready to assist.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any updates affecting your account, deposits, withdrawals or bonus eligibility.